Once we receive your order , we will contact you within 24 hours ( office time )
We will confirm the total amount and delivery address with you, then schedule a delivery date for you once the goods are all ready.
Free delivery for orders over HK$300 (Excludig Islands and Special Districts)
Shipping fee of HK$80 will be charged for all orders below HK$300.
|Ma Wan||HKD$400 or above|
|Tung Chung||HKD$600 or above|
|Discovery Bay||HKD$800 or above|
|Hong Kong Island||•||•||•|
|New Territories East (Sha Tin To Sheung Shui, Tseung Kwan O, Sai Kung and Clearwater Bay)||•||•||•|
|New Territories West（Lai King To Tsuen Wan, Tsing Yi, Sham Tseng, Tuen Mun, Yuen Long, Tin Shui Wai）||•||•||•|
Out of Service Area
Sha Tau Kok Restricted Area｜Tak Ku Ling｜Man Kam To｜Mai Po ｜Lok Ma Chau ｜Shek O
Restricted Area ｜Lo Wu｜Po Toi Island ｜Tung Ping Chau ｜Grass Island ｜Macau｜Kat O
The delivery person will contact you about 15-30 minutes before the arrival . If we cannot reach you, we may reallocate the delivery time. Thus, you should ensure someone can receive the goods during the appointment period. Or pay in advance thru bank transfer, so that the delivery person can leave the goods at the department entrance.
* If delivery person meets heavily rain or transportation blockage, delivery service may possible be delayed.
* Pick up service is not available at any ferry pier
* If typhoon Signal No.8 or Black Rain Storm warning is issued, delivery service will be rescheduled. Our order operator will contact you for delivery service rearrangement.
Return and replacement services
When you receive the goods , please ensure the product and quantity are correct .
If there is any damage or problems of goods, customers must retain the transaction receipt and complete packing bags and in sellable condition.
Please inform us within a days( you can whatsapp us or phone us directly ) , replacement will be decided under different circumstances.
We do not permit the refund or replacement of damaged products due to mishandling.
The Company has the right to refuse any refund or replacement request for all unreasonable demands.
And we reserve the right to the explanation and decision of refund and replacement policy here at any time.
1) Bank Transfer
2) PAYPAL* (VISA / Master / AE) Apply online ONLY
3) Cash On Delivery
Once you transfer the money , please send the receipt photo to us via whatsapp ( 852-61432120) , then we will arrange the delivery for you as soon as possible.
*There will be 5% of charge for any full or partial refund if the order was purchased by PayPal. However, we can also deposit the same value of Pet Coins to your account instead of refunding, so that you can spend your Pet Coins on your future purchase.